# Can't log into my susbcription

**URL:** <https://adsbx.discourse.group/t/cant-log-into-my-susbcription/1460>\
**Category:** Technical Support\
**Created:** [June 15, 2026, 10:15am UTC](https://adsbx.discourse.group/t/cant-log-into-my-susbcription/1460 "2026-06-15T10:15:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jimmyburnworld](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jimmyburnworld](https://adsbx.discourse.group/u/jimmyburnworld)\
**Post date:** [June 15, 2026, 10:15am UTC](https://adsbx.discourse.group/t/cant-log-into-my-susbcription/1460/1 "2026-06-15T10:15:15Z")

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I think I might have two active accounts under the same email address. I’ve purchased a ‘Premium’ subscription, however when I log in with my email my feed is not ‘premium’.

If I log into the website using my email it shows ‘no subscriptions’, if I follow the link from the confirmation email (same address) it shows my ‘premium’ subscription.

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<div class="post-metadata">

**Author:** ![dseven](https://avatars.discourse-cdn.com/v4/letter/d/d07c76/32.png) [@dseven](https://adsbx.discourse.group/u/dseven)\
**Post date:** [June 15, 2026, 11:01am UTC](https://adsbx.discourse.group/t/cant-log-into-my-susbcription/1460/2 "2026-06-15T11:01:58Z")

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The store (where you purchased your subscription) has a separate account system, because it’s operated by a third party (Shopify).

When logged in at [ADSB Exchange - Account](https://account.adsbexchange.com/subscriptions) you should be able to enter the email address that you purchased your subscription with and then click on “Link Subscription”…