# Paid member seeing ads on iOS **URL:** \ **Category:** Technical Support\ **Created:** [September 18, 2024, 3:05am UTC](https://adsbx.discourse.group/t/paid-member-seeing-ads-on-ios/693 "2024-09-18T03:05:08Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![PKM](https://avatars.discourse-cdn.com/v4/letter/p/49beb7/32.png) [@PKM](https://adsbx.discourse.group/u/PKM)\ **Post date:** [September 18, 2024, 3:05am UTC](https://adsbx.discourse.group/t/paid-member-seeing-ads-on-ios/693/1 "2024-09-18T03:05:08Z")
I am a paid member but I can’t get rid of the ads on my iPad or iPhone. My subscription shows as “unfulfilled” - what does that mean? ---
**Author:** ![demetrio](https://avatars.discourse-cdn.com/v4/letter/d/cab0a1/32.png) [@demetrio](https://adsbx.discourse.group/u/demetrio)\ **Post date:** [September 22, 2024, 10:15pm UTC](https://adsbx.discourse.group/t/paid-member-seeing-ads-on-ios/693/2 "2024-09-22T22:15:40Z")
hello. Are you trying to login using the “Premium Login” from the right panel of the globe/map? Is so, the confusion might be caused by our introduction of our new Everywhere account on August 8. If you are attempting to use your store account credentials to log in to remove ads, this will only work via the “As Subscriber” button at the bottom of the new account Sign In page. If the log in via “As Subscriber” does not work, might you send a screenshot of details of what you are experiencing? Ultimately, we encourage you to set up a new Everywhere account and then link your store subscription to it as we will be building more and more features into this new account. Details are below. Please let us know if this unblocks you. ===================================================== We are excited to announce **ADS-B Exchange _Everywhere_** – your gateway to seamless monitoring across all your devices! With our enhanced login & dashboard, you can now enjoy a consistent, ad-free experience while tracking flights, receiving alerts, and accessing comprehensive receiver statistics, regardless of your feeder location. Whether you’re a map user, a premium subscriber, or a dedicated feeder, the Everywhere account offers tailored features to elevate your experience. Stay ahead with early release access, contribute to our community-driven data network, and manage your account with robust security options. We invite you to review the feature brochure & video and join ADS-B Exchange Everywhere today! → Brochure [https://content.adsbexchange.com/assets/adsb\_exchange\_everywhere.pdf](https://content.adsbexchange.com/assets/adsb_exchange_everywhere.pdf) → Video [https://vimeo.com/995473893](https://vimeo.com/995473893) Until you have had a chance to review the benefits of the new account & alerting and set up your account, you still have access to ad-free map access as you do today via the highlighted actions below: ![Ads Removal Only Screenshot](https://canada1.discourse-cdn.com/flex027/uploads/adsbx/original/1X/266347e76d064b5fa89bf7b95a032dffeb1ed5c9.png) ---
**Author:** ![PKM](https://avatars.discourse-cdn.com/v4/letter/p/49beb7/32.png) [@PKM](https://adsbx.discourse.group/u/PKM)\ **Post date:** [September 23, 2024, 12:53am UTC](https://adsbx.discourse.group/t/paid-member-seeing-ads-on-ios/693/3 "2024-09-23T00:53:33Z")
Thanks for your response. I have an Everywhere account. I still see ads. ![](https://canada1.discourse-cdn.com/flex027/uploads/adsbx/original/1X/f40ae670c593dba7dc5d83acf5fb2681aaab1b6c.jpeg) ---
**Author:** ![demetrio](https://avatars.discourse-cdn.com/v4/letter/d/cab0a1/32.png) [@demetrio](https://adsbx.discourse.group/u/demetrio)\ **Post date:** [September 23, 2024, 1:32am UTC](https://adsbx.discourse.group/t/paid-member-seeing-ads-on-ios/693/4 "2024-09-23T01:32:35Z")
great. ty. And you linked your subscription to the Everywhere account and it is still not clearing your ads. Can you send us your email address via [Contact ADS-B Exchange - ADS-B Exchange](https://www.adsbexchange.com/contact/) and we will check on your subscription?