# Subscription problems

**URL:** <https://adsbx.discourse.group/t/subscription-problems/878>\
**Category:** Technical Support\
**Created:** [February 7, 2025, 12:15am UTC](https://adsbx.discourse.group/t/subscription-problems/878 "2025-02-07T00:15:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![radioman604](https://avatars.discourse-cdn.com/v4/letter/r/dec6dc/32.png) [@radioman604](https://adsbx.discourse.group/u/radioman604)\
**Post date:** [February 7, 2025, 12:15am UTC](https://adsbx.discourse.group/t/subscription-problems/878/1 "2025-02-07T00:15:54Z")

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I just renewed my paid subscription and I’m still seeing ad’s on both my computer and my iPhone.

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**Author:** ![dseven](https://avatars.discourse-cdn.com/v4/letter/d/d07c76/32.png) [@dseven](https://adsbx.discourse.group/u/dseven)\
**Post date:** [February 7, 2025, 10:59am UTC](https://adsbx.discourse.group/t/subscription-problems/878/2 "2025-02-07T10:59:14Z")

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Navigate to [https://account.adsbexchange.com/](https://account.adsbexchange.com/) - you should get a “Sign In” page. From there, you have two options…

1. (the quick way to get rid of ads) At the bottom of that page, under “or continue to only remove ads”, click the “as subscriber” button, then login with your “store” account (the one you used to purchase your subscription).

2. (the better way?) Create an account (if you haven’t already). Note that this is not the same as the store account (the store is operated by a third party, with their own account system). When you’ve created/logged into your [account.adsbexchange.com](http://account.adsbexchange.com) account, select “Subscriptions” on the left, and follow the process to link your subscription.

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**Author:** ![radioman604](https://avatars.discourse-cdn.com/v4/letter/r/dec6dc/32.png) [@radioman604](https://adsbx.discourse.group/u/radioman604)\
**Post date:** [March 6, 2025, 10:12pm UTC](https://adsbx.discourse.group/t/subscription-problems/878/3 "2025-03-06T22:12:30Z")

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still having the same issue

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**Author:** ![demetrio](https://avatars.discourse-cdn.com/v4/letter/d/cab0a1/32.png) [@demetrio](https://adsbx.discourse.group/u/demetrio)\
**Post date:** [March 10, 2025, 2:40pm UTC](https://adsbx.discourse.group/t/subscription-problems/878/4 "2025-03-10T14:40:06Z")

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Our apologies for the confusion. We have just released a new workflow [New Premium Subscriber login workflow](https://adsbx.discourse.group/t/new-premium-subscriber-login-workflow/927) to hopefully reduce this confusion. Simply enter your subscription store credentials on [account.adsbexchange.com](http://account.adsbexchange.com) and it will walk you through how to create and Everywhere account and then will automatically link your store account to it.

Let us know how this goes.